FAQ Old

1. How long are shipping times?

If you have ordered one of our custom built items, the build time is between 7 - 14 days. Once the build is complete you can pickup from Essendon North or if you have selected delivery, allow 2 to 5 days to arrive once shipped.

2. Will I get a tracking number

You will be provided with a tracking number for your order so that you can follow it all the way to your delivery address.

3. What's Your return policy?

You can return your item if it is defect or not the item you ordered. We do not exchange or refund for change of mind.

4. What happens if I get the wrong item?

No problems if you receive the incorrect item, we will replace it with your chosen item once we receive the item back.

5. Do you offer exchange?

We do not offer exchanges. However, if for any reason you didn’t get the exact product you expected, just let us know and we’ll get you a new one.